1. Controller
Staymaker is operated by Emil Dellert under the business name Staymaker. This Privacy Policy explains how we collect, use, and protect personal data when you visit staymaker.app, contact us, join our waitlist, or use the Staymaker service.
2. Data We Collect
Depending on how you interact with Staymaker, we may process the following data:
- Contact data: Name, email address, and the content of messages you send to us through contact, waitlist, or feature-request forms.
- Account and service data: Information needed to operate the product, such as login details, property information, team details, task data, and connected calendar data if you use the app.
- Usage and device data: Technical data such as IP address, browser type, device information, pages viewed, and diagnostics needed for security, support, and service improvement.
- Cookie and consent data: Essential website storage and, if you opt in, analytics data used to understand website usage.
- Transaction data: Limited billing and subscription information we receive from the payment channel you use, such as plan, amount, currency, transaction status, renewal status, and refund or cancellation signals.
3. How We Use Your Data
We use personal data to:
- Provide and secure the website, app, and related services
- Respond to inquiries, support requests, and product feedback
- Manage waitlist signups and launch communications you requested
- Activate, manage, and support subscriptions or purchases
- Improve reliability, performance, and user experience
- Comply with legal, tax, accounting, and fraud-prevention obligations
4. Payment Providers
If you purchase directly from us on the web or through another direct channel, your order may be billed by Paddle, which acts as Merchant of Record for those transactions. If you purchase through the iOS App Store, billing is handled by Apple. The relevant billing provider processes your payment and billing data under its own terms and privacy policies. We do not store full payment card details ourselves.
5. Data Sharing
We do not sell or rent personal data. We may share data with carefully selected service providers only where needed to operate Staymaker, for example for hosting, infrastructure, email delivery, customer communication, analytics where you have consented, fraud prevention, and payment or app-store integrations. We may also disclose data where required by law or to protect our rights and users.
6. Legal Bases
Where GDPR or similar laws apply, we rely on the following legal bases:
- Consent, for example for optional analytics or launch updates you request
- Performance of a contract or pre-contractual steps for accounts, purchases, and support
- Compliance with legal obligations, such as accounting and tax retention duties
- Legitimate interests, such as security, fraud prevention, and service improvement
7. Retention and Security
We keep personal data only for as long as needed for the purposes described above, unless a longer retention period is required by law. We use appropriate technical and organizational measures to protect personal data against unauthorized access, loss, misuse, or alteration.
8. International Transfers
Some service providers may process data outside your country of residence. Where required, we rely on appropriate safeguards for international transfers, such as contractual protections or other lawful transfer mechanisms.
9. Your Rights
Depending on applicable law, you may have the right to:
- Access the personal data we hold about you
- Request correction, restriction, or deletion of your data
- Object to certain processing or request data portability
- Withdraw consent at any time where processing is based on consent
- Lodge a complaint with a competent data protection authority
10. Contact
For any privacy-related questions or requests, please contact us at info@staymaker.app.